Privacy Policy

Thank you for your interest in our website Data protection and the protection of your privacy are very important to us. This data protection information explains the nature, scope and purpose of the processing of personal data within our online offering and the associated websites, functions and content as well as external online presences, such as our social media profile. With regard to the terms used, such as "processing" or "person responsible", we refer you to the definitions in Art. 4 of the Data Protection Basic Regulation (DSGVO).



In this privacy policy statement, we, the Custom Cells Itzehoe GmbH, inform you about the processing of personal data when using our website. Personal data is information that relates to an identified or identifiable person. This includes, above all, information that makes it possible to draw conclusions about your identity, such as your name, telephone number and address or e-mail address. Statistical data that we collect, for example, when you visit our website and that cannot be associated with your person, is not covered by the term "personal data".


Contact person and so-called person responsible for the processing of your personal data when visiting this website within the meaning of the EU General Data Protection Regulation (“GDPR”, also referred to as “DSGVO”) is 

Hanno Pfannkuch

If you have any questions about privacy in connection with our products or the use of our website, you can always contact our data protection officer. 



Every time we use our website, we collect the access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular: 

• IP address of the requesting device; 
• Date and time of request; 
• Address of the website and the requesting website; 
• Information about the used browser and the operating system; 
• Online identifiers (e.g. device IDs, session IDs). 

The data processing of this access data is necessary to enable the visit of the website and to ensure the long-term functionality and security of our systems. The access data is also temporarily stored in internal log files for the purposes described above to provide statistical information on the use of our website in order to further develop our website in terms of the usage habits of our visitors (for example, as the share of mobile devices increases, with which the pages are retrieved) and to maintain our website in general administration. The legal basis of this is Art. 6 para. 1 sentence 1 lit. b DSGVO. The information stored in the log files does not allow any direct inference to your person - in particular, we store the IP addresses only in a shortened, anonymized form. The log files are stored for thirty (30) days and are archived after subsequent anonymization. 


You have different ways to get in touch with us. This includes the contact form or the possibility to send an e-mail. In this context, we process data solely for the purpose of communicating with you. The legal basis of this is Art. 6 para. 1 lit. b DSGVO. The data collected by us when using the contact form will be automatically deleted after full processing of your request, unless we still need your request for the fulfillment of contractual or legal obligations (see section "Storage period"). 


You can subscribe to our newsletters, where we keep you up to date with news about our products. To order our newslettersyou have to sign in - we will save your e-mail address, company and name, the time of registration and the IP address used for registration until you unsubscribe from the newsletter. The sole purpose of the storage is to send you the newsletter and to prove your registration. You can unsubscribe from the newsletter at any time. A corresponding unsubscribe link can be found in every newsletter. A message to the above or in the newsletter specified contact information (e.g. by e-mail or letter) is of course also sufficient. The legal basis of the processing is your consent acc. Art. 6 para. 1 lit. a GDPR. 

In our newsletters, we use commercially available technologies that measure the interaction with the newsletters (e.g. opening the e-mail, clicked links). We use this data in pseudonymous form for general statistical evaluations as well as for the optimization and further development of our content and customer communication. This is done with the help of small graphics that are embedded in the newsletter (so-called pixels). The data are collected exclusively pseudonymized and are not linked with your other personal information. The legal basis for this is your consent acc. Art. 6 para. 1 lit. a GDPR. Through our newsletter, we want to share content relevant to our members and better understand what readers are actually interested in. If you do not want us to analyze the usage behavior, you can unsubscribe from the newsletter or deactivate graphics in your e-mail program by default. The data for the interaction with our newsletters are stored in pseudonymous form for thirty (30) days and are then completely anonymized. 


For some of our services it is necessary that we use so-called cookies. A cookie is a small text file that is stored by the browser on your device. Cookies are not used to run programs or to load viruses on your computer. The main purpose of our own cookies is rather to provide you with a tailor-made offer and to make the use of our services as time-saving as possible. Most browsers are set by default to accept cookies. You can, however, adjust your browser settings to refuse cookies or save them only with prior consent. If you refuse cookies, not all of our offers will work for you smoothly. We use own cookies in particular 

• For login authentication; 
• For load distribution; 
• To note that you have been shown information placed on our website - so that it will not be displayed again the next time you visit the website. 

We want to enable you a more comfortable and individual use of our website. These services are based on our aforementioned legitimate interests. The legal basis of this is Art. 6 para. 1 sentence 1 lit. f DSGVO. We also use cookies and similar technologies (such as web beacons) from partners for analysis and marketing purposes. This is described in more detail in the following sections.  


In order to improve our website, we use cookies and similar technologies (such as web beacons) to statistically collect and analyze general usage behavior based on access data. We also use analytics services to evaluate the use of our various marketing channels. The legal basis for the data processing described in the following section is Art. 6 para. 1 sentence 1 lit. f DSGVO, based on our legitimate interest in the needs-based design and continuous optimization of our website. In the following list of technologies we use, you will also find information about the possibilities of contradicting our analysis measures by means of a so-called opt-out cookie. Please note that after deleting all cookies in your browser or later using another browser and / or profile, an opt-out cookie must be set again. 

6. Google Analytics 

Our website uses Google Analytics, a web analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies and similar technologies to help us analyze and improve our website based on your user behavior. The data collected in this context can be transmitted by Google for evaluation to a server in the USA and stored there. In the event that personal information is transferred to the US, Google has submitted to the EU-US Privacy Shield. However, your IP address will be truncated prior to evaluating usage statistics so that no one can identify your identity. For this purpose, Google Analytics has been enhanced on our website with the code "anonymize IP" to ensure an anonymized collection of IP addresses. 

Google will process the information obtained through cookies in order to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. You may configure your browser to refuse cookies, as outlined above, or you may prevent the collection of data (including your IP address) generated by cookies and related to your use of this website, as well as the processing of such data by Google by: your downloading and installing the Google-provided browser add-on. As an alternative to the browser add-on or if you call our website from a mobile device, please use this opt-out link. This will prevent the collection by Google Analytics within this website in the future (the opt-out works only in the browser and only for this domain). If you delete your cookies in this browser, you must click this link again. For more information, see the Google Privacy Policy. 

7. Use of SalesViewer technology

This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes. In order to do this, a javascript based code, which serves to capture company-related data and according website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally. The data stored by Salesviewer will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them. The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.


A transfer of the data collected by us takes place only if: 

• You are required under Art. 6 para. 1 sentence 1 lit. a DSGVO to have given your explicit consent; 
• Disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO is required to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding interest in not disclosing your data; 
• In accordance with Art. 6 para. 1 sentence 1 lit. c DSGVO you are required by law to disclose; or 
• This is legally permissible and according to Art. 6 para. 1 sentence 1 lit. b DSGVO this is required for the execution of contractual relationships with you or for the execution of pre-contractual measures, which are carried out at your request. 

Part of the data processing can be done by our service providers. In addition to the service providers mentioned in this privacy policy, this may include, but is not limited to, data centers that maintain our website and databases, IT service providers who maintain our systems, and consulting firms. If we pass on data to our service providers, they may only use the data to fulfill their tasks. The service providers were carefully selected and commissioned by us. They are contractually bound by our instructions, have appropriate technical and organizational measures to protect the rights of the persons concerned and are regularly monitored by us. In addition, it may be disclosed in connection with government inquiries, court orders and legal proceedings if required for the prosecution or enforcement. 


As a matter of principle, we store personal data only as long as necessary to fulfill the contractual or legal obligations for which we have collected the data. Thereafter, we delete the data immediately, unless we need the data until the expiration of the statutory limitation period for evidence for civil claims or for statutory storage requirements. For evidence, we must retain contract information for three (3) years from the end of the year in which the business relationship ends with you. Any claims become statute-barred after the legal limitation period at the earliest at this time. Even after that we have to save some of your data for accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from the German Commercial Code, the Tax Code, the Banking Act, the Money Laundering Act and the Securities Trading Act. The deadlines for storing documents are two (2) to ten (10) years. 


You have the right to request information about the processing of your personal data by us at any time. We will explain the data processing to you as part of the provision of information and provide an overview of the data stored about your person. If data stored by us should be incorrect or out-of-date, you have the right to have this information corrected. You can also request the deletion of your data. If deletion is not possible by way of exception due to other regulations, the data will be blocked so that they are only available for this legal purpose. You can also restrict the processing of your data, for example, if you believe that the information we hold is incorrect. You are also entitled to data portability. We will send you a digital copy of the personal information you provide on request. 

To exercise your rights as described here, you can always contact the above contact information. This also applies if you wish to receive copies of warranties to prove adequate data protection. 

In addition, you have the right to object to data processing, which is based on Art. 6 para. 1 lit. e or f DSGVO. Finally, you have the right to complain to the Data Protection Inspectorate responsible for us. You may assert this right with a regulatory authority in the Member State of your residence, your place of work or the place of alleged infringement. 


In accordance with Article 7 (2) of the GDPR, you have the right to revoke a consent once given to us at any time. As a result, we will not continue the data processing based on this consent for the future. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.  As far as we use your data on the basis of legitimate interests in accordance with Art. 6 para. 1 lit. f DSGVO, you have the right, in accordance with Art. 21 GDPR, to object to the processing of your data and to give us reasons that arise from your particular situation and that in your opinion speak in favor of your legitimate interests. If it concerns a contradiction against the data processing for purposes of the direct advertisement you have a general right of objection, which is implemented also without the indication of reasons by us.  If you would like to make use of your right of revocation or objection, you will need to send an informal message to the above contact details. 


We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data against dangers during data transfers as well as prior knowledge of third parties. These are adjusted according to the current state of the art. To secure the personal information you provide on our website, we use Transport Layer Security (TLS), which encrypts the information you provide. 


From time to time, we may update this privacy policy, for example, when we adapt our website or change the legal or regulatory requirements.